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This case study centers on Tan Tock Seng Hospital (TTSH), an acute care hospital in Singapore and a major provider within the National Healthcare Group (NHG). The case invites students to assume the role of CEO of TTSH and formulate recommendations to…

In 2017, Portugal’s health system faced a substantial challenge due to fiscal constraints from the 2011 economic crisis and the austerity measures that followed, reducing fiscal space for health. Health Cluster Portugal (HCP), a non-profit…

Sehat Kahani’s evolution into a transformative venture in Pakistan’s digital health sector illustrates a strategic response to health system challenges, marked by three phases aimed at creating value and enhanced system-level outcomes. 1)…

In September 2025, Yasser Joharji, CEO of Nahdi Medical Company, Saudi Arabia’s pharmacy and emerging digital health giant, is finalizing a five-year strategy for OmniHealth, Nahdi’s omnichannel health platform that blends the nation’s…

This case describes the development and growth of the Cincinnati Child Health-Law Partnership (Child HeLP), a medical-legal partnership founded in 2008 by Cincinnati Children’s Hospital and the Legal Aid Society of Greater Cincinnati. Medical-legal…

The Lee Kum Kee Group (LKK) case joins Dr. K. “Vish” Viswanath—Director of the Lee Kum Sheung Center for Health and Happiness at the Harvard T.H. Chan School of Public Health—as he explores the unique management philosophy of a Hong Kong-based company…

This case covers the controversy over the origin of the COVID-19 virus, a highly toxic debate that lasted over half a decade. In early 2020, there was substantial scientific uncertainty about whether the virus originated in the wild or had been manmade…

The UMass Memorial Health Care (UMMHC or UMass) case is an examination of the impact of crisis or high uncertainty events on organizations. As a global pandemic unfolds, the case examines the ways in which UMMHC manages crisis and poses questions around…

This case is about organizational change and technology. It follows the efforts of one physician as they try to move their department past using the pager, a device that persisted in American medicine despite having long been outdated by superior…

The Envision Healthcare (EVHC) case examines the operations of one of EVHC’s divisions, EmCare, a national physician services outsourcing company. The case describes EmCare’s controversial use of out-of-network billing for a significant share…